IT and Operations Work Better Together
Last week Marty Lippert of Citi was promoted from CIO to Chief Operations and Technology Officer and Ken Harvey of HSBC was promoted to Chief Technology and Services officer. Both are reporting to the...
View ArticleHype Cycle for Banking and Investment Services Operational Technologies, 2009
Our “Hype Cycle for Banking and Investment Services Operational Technologies, 2009” is now published. Gartner defines operations technologies in banking as technologies that are not customer facing...
View ArticleLearning from China’s Operational Best Practices
China is the world’s factory, and has been for some time. With its experience in manufacturing, some of China’s best practices can be brought to other markets and become global practices (see...
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